Hansen Bike Store Australia – Shipping Policy
Thank you for shopping with Hansen Bike Store Australia! We are committed to delivering your orders promptly and securely. Please review our shipping policy below:
1. Shipping Areas
We ship nationwide across Australia to most locations. Unfortunately, we currently do not deliver internationally.
2. Processing Time
– Orders are processed within 1-3 business days after receiving payment.
– During peak seasons or sales periods, processing times may extend slightly.
3. Shipping Methods & Delivery Times
– Standard Shipping: Estimated delivery within 5-7 business days.
– Express Shipping: Estimated delivery within 2-4 business days.
– Shipping methods and options will be available at checkout.
4. Shipping Fees
– Shipping costs are calculated based on the weight, size, and destination of your order.
– Free shipping is available for all orders .
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number to monitor your shipment’s progress.
6. Delivery Responsibilities
– Please ensure that your shipping address is accurate and complete.
– We are not responsible for delays caused by the courier or incorrect delivery details provided by the customer.
7. Missing or Damaged Items
– If your order is missing items or arrives damaged, please contact us within 48 hours of receipt with photos and details.
– We will work with our courier partners to resolve the issue promptly.
8. International Shipping
Currently, we do not offer international shipping. For inquiries about international delivery, please contact us directly.
9. Changes to Shipping Policy
We reserve the right to update this shipping policy periodically. Any changes will be posted on our website with an updated effective date.
Contact Us
For questions about shipping, please reach out to us at:
Hansen Bike Store Australia
Email: info@hansensurronbikes.com
Thank you for choosing Hansen Bike Store Australia – happy riding!