Return and Refund Policy Hansen Bike Store Australia
At Hansen Bike Store Australia, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return and refund policy is here to help.
1. Eligibility for Returns
– Items must be returned within 30 days of the date of delivery.
– The product must be unused, in its original condition, and with all tags and packaging intact.
– Custom or personalized items are not eligible for return, unless they are defective.
2. How to Initiate a Return
– Please contact us at info@hansensurronbikes.com to request a return authorization.
– Provide your order number, the reason for the return, and photos if applicable.
– We will issue you a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.
3. Return Shipping
– Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
– We recommend using a trackable shipping service to ensure your return is received.
4. Refunds
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 7-10 business days.
– Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
5. Exchanges
– If you wish to exchange an item for a different size or model, please contact us within 30 days.
– Eligible exchanges will be processed once we receive the original item.
6. Non-Returnable Items
– Several types of goods are exempt from being returned, including:
– Gift cards
– Clearance or final sale items
– Used or damaged products not eligible for return
7. Damaged or Incorrect Items
– If you receive a damaged or incorrect item, please notify us within 48 hours of receipt with photos and details.
– We will work quickly to resolve the issue, offering either a replacement or refund as appropriate.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Hansen Bike Store Australia
Email: info@hansensurronbikes.com
Thank you for choosing Hansen Bike Store Australia — happy riding!